Refund policy

Return, Refund & Cancellation Policy

At ZAYSOO, we aim to provide a smooth and reliable shopping experience. Please read our policy carefully before placing an order.

Orders can be cancelled only before they are shipped.
Once an order has been shipped, it cannot be cancelled through our website.
To request a cancellation, please contact our customer support as soon as possible after placing the order.

Returns or exchanges are available only on selected products.
Return eligibility and the return period for each product are clearly mentioned on the product detail page.
The return policy may be updated or modified without prior notice, and the policy applicable at the time of purchase will be considered final.

If reverse pickup service is not available at your location, customers will be required to self-ship the product to our office address.
In such cases, shipping instructions will be shared by our support team.

Return or exchange charges, if applicable, will be decided on a case-by-case basis depending on the product and reason for return.

We accept refund requests in the following cases:

Once the returned product has been successfully picked up and passed our quality check:

Refunds will be processed within 5–7 working days
The refund will be credited to the original payment method used during checkout

Products must be unused, unwashed, and in original condition for hygiene and safety reasons.
Items must be returned with original packaging, tags, and labels intact.
Products returned without original tags or packaging will not be accepted.
Customized or made-to-order products are not eligible for return or exchange.
Return or exchange requests not raised within the specified return period (as mentioned on the product page) will not be accepted.