FAQs

FAQs (Frequently Asked Questions)

1. Where do you deliver?

We currently deliver to all serviceable locations across India.

2. How long does delivery take?

Orders are usually processed within 1–2 business days.
Delivery timelines depend on your location and courier partner and are typically 3–7 business days after dispatch.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible products and serviceable pin codes.
Availability of COD will be shown at checkout.

4. Are there any shipping charges?

Shipping charges vary based on order value, product type, and delivery location.
The exact shipping fee will be calculated and displayed at checkout.

5. What is your return policy?

Returns or exchanges are available only on selected products.
Return eligibility and return period are mentioned on the respective product page.

6. What items are eligible for return or exchange?

We accept returns in case of:

Quality issues
Size, color, or design mismatch
Wrong, damaged, or missing item

Products must be unused, unwashed, and returned with original tags and packaging.

7. How do I request a return or exchange?

To request a return or exchange, please contact our customer support team with your order details within the return period mentioned on the product page.

8. What if reverse pickup is not available at my location?

If reverse pickup is unavailable, customers will be required to self-ship the product to our office address. Our support team will guide you through the process.

9. When will I receive my refund?

Once the returned product passes quality inspection, refunds are processed within 5–7 working days to the original payment method.

10. How do I choose the right size?

Please refer to the size chart available on the product page before placing your order.
If you still need help, feel free to contact our support team—we’re happy to assist.